Merchant Operations – Senior Manager

Redstone Private Banking Search are leaders in the global provision of search solutions for the international private banking and wealth management markets. With coverage of a wide variety of Private Banks, Boutiques, Family Offices, Wealth Managers, Fund Managers and Investment Houses, Redstone Private Banking can offer tailored search solutions in a changing industry.

We are working with a leading Private Bank in Qatar, looking for a Senior Manager of Merchant Operations to specialise in the processing and security or card payments and vendor management.

Key Responsibilities / Tasks
  • Handle electronic payment transactions and credit card processing – Preparing/Reformatting Q-Pay MICROS and AMEX and AMEX Government files.
  • Complete P.O.S transactions file processing and transaction verification, raising IR, CR or SARF calls in case of system failures.
  • Train and supervise Merchant Officers to ensure that deadlines are met and tasks are completed in line with the Bank’s policies and local regulations (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
  • Identify areas of improvement and partner with the senior Leadership Team and other departments to implement new KPIs and best practises where you see appropriate. Role reports into the Deputy Department Head
Key Qualifications / Experience
  • Experience with various POS systems.
  • Prior experience working within Merchant Operations and treasury within a Private Banking environment.
  • Strong understanding of relevant compliance and regulatory guidelines with the ability to coach other team members on best practices.
  • Excellent communication skills and ability to work effectively with various stake holders within the Bank including colleagues and clients.
  • Located in Qatar.

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